Face to Face Counselling for Adults in Hull and East Yorkshire

COVID 19 and Availability Statement

Please be advised that Amy Mills is currently not seeing people for face to face therapeutic sessions until further notice. She is seeing children (aged 13 years and older), adults and supervisees for telephone and online sessions. At present Amy does not have space to take on new people for counselling and psychotherapy sessions. You are welcome to contact her to discuss your situation with a view to waiting until Amy has space to make a regular appointment time with you.

People come to counselling for a vast range of reasons. Sometimes something specific has happened that remains unresolved, sometimes it might be because things have been building up for a while. Sometimes people are not sure exactly what the problem is but fundamentally they know that something “is not quite right” in life. All of these reasons are valid.

Counselling aims to help a person clarify difficult feelings, get to know and accept themselves better, think about the choices they have and consider any changes they might want to make in their lives.

When someone comes for counselling they are taken seriously no matter what their reason for coming is. They are listened to without judgement or blame. They are not interrogated and they are not laughed at. They are encouraged to talk about their reasons for coming as honestly as they can. They are encouraged to attend agreed sessions to give the counselling the best chance of being helpful.

Below are the answers to some frequently asked questions about counselling with Paper Plane Counselling Ltd. You can make an initial appointment today but if you want to ask any questions first then please get in touch and we will be happy to discuss these with you.

Can you tell me about the background and qualifications of your counsellor?

Amy Mills is a fully qualified and highly experienced counsellor and psychotherapist. She holds a Master’s degree in Counselling and Psychotherapy from the University of East London and is accredited by the British Association for Counselling and Psychotherapy (MBACP Accred). Amy is also a Certified Cyber Therapist and a Professional Member of the Association for Counselling and Therapy Online (ACTO). She has worked for over a decade providing counselling services to both adults and children. You can find more information about Amy’s background and experience here.

Amy holds an enhanced Disclosure and Barring Scheme (DBS) check which you can view on request.

What happens during counselling?

Individual counselling is essentially a conversation between two people (the counsellor and the person coming for counselling) but it feels different from a conversation you might have with a close friend or family member.

The conversation is about you so Amy will not talk much about herself; she won’t change the subject or give you unsolicited advice. We generally sit on comfortable chairs and talk about what is on your mind, including problems and feelings. You can expect to be listened to intently and helped to clarify your experiences. It can be extremely useful to have a neutral, safe space away from the distractions of daily life to stop and consider how things are for you.

Everything you talk about in counselling is confidential and therefore kept private. This is to help you be as honest with yourself as you can be and therefore get as much out of the process as possible.

You don’t have to talk all the time – sometimes pausing to reflect on what you’ve said can be very helpful. Sometimes it can be difficult to acknowledge painful feelings. You won’t be given a cup of tea or a hug but Amy will be warm and empathic, and occasionally may even smile! Sometimes it can be very difficult to find words to describe what is going on so some people find drawing, using worksheets or other creative tools helpful as well as talking.

We regularly review how helpful you are finding the counselling sessions and think together about whether there’s anything we could do differently to help you get what you want from the process. Over time your goals for counselling may change and these can be discussed and the focus of the sessions adjusted accordingly.


Our counselling room is quiet and comfortable.

What sort of counselling do you offer?

Amy is trained to listen to what you are saying and pick out the key themes which are emerging in order to clarify for you what is going on at the moment. People often feel relieved by this process and you may find that this is all you need.

However, some people may want to know how their attitudes, thoughts and feelings interlink and where they originate from in order to understand themselves better. If this is the case then Amy can help you to think more deeply about how your beliefs have come to be formed and how they are affecting you now.

You may want to go on to think about changes you would like to make in your life. These could be changes to your way of looking at yourself and at the world, at your past and at your future, or they could be practical changes to your daily life. You could choose to talk with Amy about what changes you would like to make and together think through a plan for how these changes could be made, and embedded, so that they stay with you after the counselling sessions have finished.

This style of counselling and psychotherapy* is called Humanistic Integrative. It combines a number of different theories and can be adapted to best meet the needs of each person.

*In the UK, the distinction between counselling and psychotherapy is not legally defined at present. At Paper Plane Counselling Ltd we believe that counselling and psychotherapy are essentially the same thing so we use the term counselling to mean both counselling and psychotherapy. If your health insurance body draws a distinction, please note Amy is qualified in both counselling and psychotherapy.

How do I get started?

You can contact Amy or book online to arrange an initial discussion of up to 30 minutes. This can be conducted through Telephone, Online Audio or Video. In this conversation we will consider together what is prompting you to seek counselling at the moment and whether Amy’s style of counselling is likely to be helpful for you. The conversation is free of charge.

If you and Amy agree that counselling sessions with her are likely to be helpful, then Amy will arrange a time/day for a one-off Assessment session with you. This Assessment lasts for up to 50 minutes and is charged for (please see our up to date information on fees). The Assessment appointment involves discussing your situation in depth, and considering what you would like to gain from counselling sessions. It is also an opportunity for you to assess if you think Amy is the right counsellor to work with you.

If you and Amy agree to continue to work together then Amy will give you a Counselling Agreement and a Privacy Statement for you to read and sign electronically. The terms of these include those found on our Terms of Use and Privacy pages. Once the paperwork is completed, you and Amy will agree when to meet for regular counselling sessions. These can be scheduled to suit you and can either be at the same time/day on a regular basis, or can be scheduled as and when needed.

If Amy doesn’t think counselling with her is appropriate for you then she will do her best to give you suggestions of alternative organisations or people who may be able to support you better.

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How long do I have to come to counselling for?

Some people come to counselling for a handful of sessions and some come for much longer – sometimes years. At your Assessment session we will discuss roughly how many sessions you might need and use this as a starting point. Together we regularly review how the counselling is going and might agree to either shorten or lengthen our work. This is very much a joint process and you will not be coerced into attending sessions for longer than you need nor will you be encouraged to leave before you feel ready.

How regularly do I need to come?

Most people find it helpful to come to counselling on a regular basis; usually weekly but some people come more or less frequently. Some people find it helpful to attend a set pattern of sessions (e.g. the same time and day each week) but we have flexibility if this would not suit you.

It is important to commit to attending the sessions that you book, as frequently missed sessions negatively affect how much you are likely to get out of the counselling process.

At your initial appointment you can discuss what frequency would be best for you, taking into consideration what you want to get from coming to counselling, other commitments you may have to juggle and financial cost.

How much do you charge?

Please see our Fees page.

How do I arrange a counselling session for my child?

Amy has worked for over a decade with children and young people in schools, community organisations and private settings. She has counselled children and teenagers aged 6 – 18, and has also worked with parents, carers and school staff to help them think about how to best support children at home and at school. Not all children are keen to sit and talk about their problems, so Amy is skilled at using a range of creative materials to engage children and help them express how they are feeling. If you are a parent or carer and would like to arrange counselling sessions for your child, you can find more information about this service here. To book sessions you would need to make an initial assessment appointment which you can do through our contact page. Information on fees is available on our Fees page.

Do you offer telephone or online appointments?

Yes, we offer counselling sessions by telephone and online (meaning by email, instant message, online audio and online video) to adults based worldwide with the exception of people in the USA and Canada. You can find out more information about how these sessions work here

Do you work with couples?

At the moment we do not offer relationship counselling for couples. If this is something you are looking for then we suggest you look for suitably experienced couples therapists through Relate, the Counselling Directory or the BACP.

What records do you keep?

Brief notes of all sessions are held securely on electronic and paper-based systems, and your data is available for you to view on request. You can view our Privacy Policy and a hard copy will be given to you and discussed at the initial assessment appointment. Paper Plane Counselling is registered with the Information Commissioner's Office and our systems comply with the Data Protection Act 2018 and General Data Protection Regulations (GDPR).

Are my sessions confidential?

Yes, all counselling sessions are confidential. Please see our Confidentiality Policy for more information.


Do you tell the NHS that I am having sessions?

No, the NHS is not routinely told that you are having counselling sessions and any sessions you have with Paper Plane Counselling Ltd will not be recorded on your NHS record.

It is not usually recommended for someone to see two (or more) counsellors at the same time so if you know that your GP has referred you for counselling then it is advisable to tell them that you are already receiving counselling sessions with Paper Plane Counselling Ltd. You can then discuss with them whether you need extra support at this time.

Likewise if you are already seeing a counsellor through the NHS, or know that your GP has already referred you for counselling and you are waiting for an appointment through the NHS, please inform Paper Plane Counselling Ltd of this either when you send an enquiry or at your initial assessment session.

Are you available in an emergency?

It is sometimes possible to set up an emergency counselling session at short notice but it will depend on Amy's availability. If you are in crisis and need immediate support with your mental health then you can find some details of organisations which you can contact here