Do you need urgent help?
If you are worried about your own safety or that of someone else, and you need help or information right now, counselling is probably not the most helpful thing for you. It will take time to set up and if you are already attending, your counsellor may not be available immediately. The organisations listed below exist to provide specialised mental health support to people in the UK without delay.
If someone’s life is in immediate danger, call 999. You can walk in to A&E and ask for support at any time if you are in a mental health crisis and are at risk of seriously harming yourself or somebody else.
The information listed here is accurate as of January 2021.
NHS Mental Health Response Service (Crisis Support Team)
Call 01482 301701 if in crisis
This local NHS team respond in person to people who are in crisis with active thoughts of suicide and/or long-standing mental health conditions in the Hull area. If you do not need help straight away but you would still like to be in touch with the team then there is a referral form available through their website. Self-referrals are accepted.
Call 116123 available 24/7, 365 days a year. Listening telephone service – you can talk about anything for as long as you need to. There is also an email service – emails can be sent to email@example.com and a response comes within 24 hours.
The Hull branch have a drop-in face-to-face service based on Spring Bank. Opening times are on their website https://www.samaritans.org/branches/hull/
CALM (Campaign Against Living Miserably)
Charity which offers support to anyone thinking about suicide – or is worried about a friend or family member who is. Confidential and anonymous.
Helpline 0800 58 58 58 open 5pm – midnight, 365 days a year.
A webchat service is available on their website https://www.thecalmzone.net/help/get-help/ with the same opening hours as the helpline.
Papyrus / HopeLineUK
Charity which offers support to try to prevent suicide in young people (aged 35 or under). Confidential.
Support services are staffed by volunteers who specialise in supporting people thinking about suicide.
Opening hours: 9am – midnight, 365 days a year.
Call: 0800 068 4141
Text: 07860039967 or
Organisation which offers text-based support in the event of a crisis of any sort. It is staffed by a team of trained volunteers. https://www.giveusashout.org/
Text Shout to 85258 to start a conversation.
Available 24/7, 365 days a year.
Charity which offers support, guidance and information for people aged 16 or over affected by a mental health problem – this includes friends, family and carers. Confidential. http://www.sane.org.uk/what_we_do/support/helpline
Currently the helpline is not able to open. However, you can leave a message on 07984 967 708 giving your first name and a contact number, and one of their professionals or senior volunteers will call you back as soon as they can. You can also email them at firstname.lastname@example.org, and they will respond as soon as possible.
Telephone helpline (run as part of the charity NSPCC) which supports anyone under the age of 19 with anything they’re going through. Confidential. Their website has information about a wide range of issues. https://www.childline.org.uk/
Opening hours: 9am-3.30am, 365 days a year.
Call 0800 1111
A 1-2-1 text service is also available with a counsellor. You can start this anytime between 9am-10.30pm via https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/
Organisation providing support for anyone under 25. Their website has a lot of information on a wide range of issues https://www.themix.org.uk/. They offer a helpline, 1-2-1 instant message chat, a crisis text service, email service and telephone counselling.
For the helpline call 0808 808 4994 – opening hours 3pm to midnight, 7 days a week.
For 1-2-1 instant message chat you need to complete a short form on the website here https://www.themix.org.uk/get-support/speak-to-our-team Opening hours 7 days a week from 4pm to 11pm; however, chats may not be connected after 10.15pm.
If you need immediate help you can text THEMIX to 85258 to start a conversation – this service is available 24/7, 365 days a year.
You can email them https://www.themix.org.uk/get-support/speak-to-our-team/email-us and get a response within 24 hours.
You can arrange short term telephone counselling via their website https://www.themix.org.uk/get-support/speak-to-our-team/the-mix-counselling-service.
If you are outside the UK and are feeling suicidal then please see the website https://www.befrienders.org/ for contact details of an organisation local to you who you can contact for support.