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Urgent Help

If you are worried about your own safety or that of someone else, and you need help or information right now, online counselling is probably not the most helpful thing for you. It takes time to set up online counselling and if you are already attending, I may not be available immediately.

Below are details of organisations who can provide immediate support and advice as well as helplines specific for LGBTQI+ people, young people and people based outside the UK. 

If someone’s life is in immediate danger, call 999. You can walk in to A&E and ask for support at any time if you are in a mental health crisis and are at risk of seriously harming yourself or somebody else.


The information listed here is accurate as of February 2023.

Supportive holding hands


NHS Mental Health Response Service (Crisis Support Team)
Call 01482 301701 or 0800 138 0990 if in crisis, available 24/7.
This local NHS team respond in person to people who are in crisis with active thoughts of suicide and/or long-standing mental health conditions in the Hull area. If you do not need help straight away but you would still like to be in touch with the team then there is a referral form available through their website. Self-referrals are accepted.

Call 116123 available 24/7, 365 days a year. Listening telephone service – you can talk about anything for as long as you need to. There is also an email service – emails can be sent to and a response comes within 24 hours. 
The Hull branch have a drop-in face-to-face service based on Spring Bank. Opening times are on their website

CALM (Campaign Against Living Miserably)

Charity which offers support to anyone thinking about suicide – or is worried about a friend or family member who is. Confidential and anonymous.
Helpline 0800 58 58 58 open 5pm – midnight, 365 days a year.
A webchat service is available on their website open 5pm – midnight, 365 days a year.

Papyrus / HopeLineUK

Charity which offers support to try to prevent suicide in young people (aged 35 or under). Confidential.
Support services are staffed by volunteers who specialise in supporting people thinking about suicide.
Opening hours: 9am – midnight, 365 days a year.
Call: 0800 068 4141
Text: 07860039967 or



Organisation which offers text-based support in the event of a crisis of any sort. It is staffed by a team of trained volunteers.
Text Shout to 85258 to start a conversation.
Available 24/7, 365 days a year.


Charity which offers support, guidance and information for people aged 16 or over affected by a mental health problem – this includes friends, family and carers. Confidential.
For helpline call 0300 304 7000 open 4-10pm every day.

You can also email them at, and they will aim to respond within 24 hours. 

LGBTQI+ heart

Switchboard LGBT+

Organisation which offers confidential support and advice to people who identify as LGBTQI+ in the UK. All helpline workers are volunteers who self-identify as LGBTQI+.

Call helpline 0300 330 0630 10am-10pm 365 days a year

Email and instant message support also available - see the website for details

LGBT Foundation

Organisation which offers support and advice to people who identify as LGBTQI+ in the UK.

Call helpline 0345 330 30 30 9am-9pm weekdays, 10am-5.30pm Saturdays and Sundays

Sad young person


Telephone helpline (run as part of the charity NSPCC) which supports anyone under the age of 19 with anything they’re going through. Confidential. Their website has information about a wide range of issues. 

Opening hours: 24/7, 365 days a year. 
Call 0800 1111
A 1-2-1 text service is also available with a counsellor. You can start this via

The Mix

Organisation providing support for anyone under 25. Their website has a lot of information on a wide range of issues They offer a helpline, 1-2-1 instant message chat, a crisis text service, email service and telephone counselling.

If you need immediate help you can text THEMIX to 85258 to start a text conversation – this is available 24/7, 365 days a year.
For the helpline call 0808 808 4994 – opening hours 4pm to 11pm, Monday - Saturday.
For 1-2-1 instant message chat you need to complete a short form on the website here Opening hours 4-11pm, Monday - Saturday.
You can email them through their website form and get a response within 24 hours (Monday to Saturday).
You can arrange telephone counselling via their website

Luke Jerram Gaia Earth

Support for outside the UK

If you are outside the UK and are feeling suicidal then please see the websites and for contact details of an organisation local to you who you can contact for support. 

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